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Return Policy
Our Return Policy
Thank you for your purchase! We truly appreciate your business and hope you’re completely
satisfied with your products. However, if for any reason you’re not entirely happy with your order,
you have the option to return it within seven days of receiving it. We offer store credit or an
exchange to ensure you’re getting exactly what you need. Please note that a 15% handling fee
will apply to all returns.
Below, you’ll find more detailed information about our return policy, so you can be fully informed
before proceeding. If you have any questions or need assistance, don’t hesitate to reach out to our customer service team. We’re here to help!
Return Process
To initiate a return, please contact our customer service team at info@sublimationexpress.co.za
to request a Return Merchandise Authorisation (RMA) number. Once you receive your RMA number,
be sure to write it clearly on your original invoice. Place both the invoice and the items securely in
their original packaging to ensure safe transit.
Please ship your return to the address provided during the RMA process. Note that all return
shipping costs are your responsibility, and we highly recommend using a trackable shipping
method for added peace of mind. This way, you’ll have proof of delivery and can monitor the return
progress. If you need any further assistance, feel free to reach out we’re here to help!
Return Address
Sublimation Express
Attn: Returns RMA #
1 Taaibos St
Pretoria, Derdepoort, Gauteng,
0035, South Africa
Refunds
Once we receive your return, our team will carefully inspect the condition of the item.
If the product is in its original condition, we’ll be happy to process an exchange or issue
store credit to your account. You will receive a notification via email within seven days of
us receiving your return, confirming the outcome.
If you have any questions during this process, feel free to reach out to our customer service
team for support!
Info@sublimationexpress.co.za
Exceptions
If you’ve received a defective product, please contact our customer service team at the number
listed below to arrange an exchange. Please note that under no circumstances will we offer
refunds or replacements for any printed items. Additionally, Sublimation Express is
not responsible for any losses incurred during the production process.
Please be aware that courier costs, both to and from Sublimation Express, are not eligible
for credit or reimbursement. If you have any concerns or questions, don’t hesitate to reach out
to us for assistance.
Questions
If you have any questions concerning our return policy, please feel free to contact us at:
Info@sublimationexpress.co.za
